When downloading a file from the Internet, it is quite common that the download does not complete successfully. There are many reasons for such a failure. It can be anything from static on a telephone line to intermittent problems on the Internet during the download. It only takes a fraction of a second to damage the whole download.

The best solution is to download the file again perhaps choosing a different time of day or even a different internet connection and computer if you have access to it. (Also see the Kinkos Solution below)

Make sure that Call Waiting is disabled on the phone line your modem uses. While the download is in progress, do not use the computer for any other purpose, as another application demanding too big a share of your computer's time might result in damage of the files you are downloading.

If after repeated attempts at different times and/or from different sources you are still unable to download the file in question, you might suspect phone line noise. If you want to go through a lot of trouble, you can check for this: plug a telephone into your modem line and make a call (if you can call someone who can put you on hold without hold music this is perfect). Wiggle the phone and modem connections checking for noise or loose wires. If you notice appreciable static on multiple days, consider contacting your local telephone service provider, they may be aware of issues in your area or able to test your line. (Tip: Many phone companies seem more responsive to voice troubles than modem troubles so emphasize these if you can.)

Back to downloading.... If the message you receive after downloading and attempting to open your file says the file is not in the right format, this may still mean that the file was damaged during download and it is worth trying to download it again.

Sometimes you are unable to use a file you've downloaded because your computer can not find an associated program (or the newest version of the program) to open the file. In this case, you will need a program capable of reading the resulting file, in this case, the latest version of Adobe/Acrobat Reader. Get it here for free.

Kinkos To The Rescue! If you continue to have trouble downloading, save yourself a lot of trouble and go to the nearest Kinkos to download and print. It's a one stop shop with super fast and reliable internet connections, every graphics program worth mentioning and lots of experienced folks who can help you. This option works especially well if you use AOL, well known for corrupting both downloaded files (and those received as attachments via email).

Good luck!